Capture Platforms Product Manager, Vice President

Anywhere

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.As a Product Manager in Business Collaboration, Global Capture, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.Job responsibilities Develops a product strategy and product vision that delivers value to customers Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition Builds the framework and tracks the product’s key success metrics such as cost, feature and functionality, risk posture, and reliability Leads the cloud strategy for our information archive platforms Identifies market needs, interfacing with line of business technology customers, as needed, to define the scope and position of our product lines Oversees the go-to-market and strategic marketing plans for the productRequired qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Experience of building strong, cohesive partnerships with key stakeholders and vendors Excellent written and verbal communication skills with the ability to articulate concepts to a senior management and customers Understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.)Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization Product management experience with an emphasis on delivering information archive solutions (voice, video, email, SMS, chat etc.) to end users and control functions. Understanding of the end-to-end software development process, including product strategy development, customer engagement, architecture design, engineering, implementation, and operations. Knowledge of the voice and voice recording systems deployed within the financial services industry; Cloud vendors, NICE NTR/X, Compass, RedBox, IPC Unigy, Cloud 9, Mobile voice recording, large scale contact center recording, Storage technologies, recording assurance (record completeness), recorded user population management and provisioning

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