Anywhere Managing Director
Water & Sewer Commission
Position Purpose:
Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of considerable judgment to independently complete assigned tasks, analyze the facts or circumstances surrounding individual problems in situations not clearly defined by precedent or established procedures.
Supervision Received: Works under the general direction of the Water and Sewer Commission
Supervision Given: None.
Job Environment:
Work is performed under typical office conditions; noise level is moderate. Attends Water & Sewer Commission meetings as scheduled and provides senior support to the Commission. Works additional hours on an as-needed basis to meet emergency needs.
Operates computer, copier, and other standard office equipment.
Will have regular access to a wide variety of confidential information, including employee records, bid documents, water/sewer connection applications, and citizen information. May have access to confidential litigation information to assist attorneys working for the Town or by attending Commission executive sessions. All confidential information must be treated in accordance with town policies.
Must maintain a professional manner when dealing with the public as this role will make frequent contact with the citizens, town employees, contractors, developers, and other professionals in the normal course of business. Contacts will constitute all forms including but not limited to in person, in writing, by email, telephone and other electronic media and will involve an information exchange dialogue.
Errors could seriously cause confusion and delay of service or have financial and/or legal repercussions.
Essential Functions:
(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)
Assist with supervision of the Sewer and Water System Operations and Management Contractors and all aspects of contract compliance and daily operations.
Oversees permit applications to include review, issue and tracking of all permit applications, and process information for contractors and homeowners.
With support of the W&S Commission, develop office policies and procedures for final review and adoption.
Maintain Department Legislative History book outlining Commission powers and duties via special acts of the Mass. Legislature, MGL adoption, Charlton Town Meeting actions, the Water Use By-law as amended, the Sewer Use By-law as amended, Water Rules and Regulations, Sewer Rules and Regulations and zoning affecting the Department.
Maintains comprehensive records of As-Builts related to water and sewer infrastructure.
Oversees, with support of the Commission and W&S Operations Management the Development and maintenance of a comprehensive Capital Improvement Plan.
Prepare the annual operating budget for water and sewer enterprise funds, along with providing oversight and recommendations for water and sewer stabilization.
Monitors the budget and financial expenses along with maintaining vendor records.
Prepares, approves and processes warrants for vendor payments, submits to the Finance Department for payment, subject to the Commission’s approval.
Acts as main point of contact for individuals. Performs administrative duties related to the day-to-day operations of the Department. To include answering phones, filing, payroll, billing, order supplies, and any other administrative duties as needed.
Acts as the Public Records Custodian for the Water & Sewer Department. Maintains files named by subject, indexes all file material, and when asked, searches for file information so that records of the department are easily available.
Communicates commission policy as determined by Bylaws, Regulations, or votes, coordinates routine legal issues as determined by precedent or formal opinion.
Records income and prepares checks for submission to the Town Treasurer/Collector into appropriate accounts.
Oversees grants by submitting, processing, and tracking grant invoices for payment and reimbursement.
Prepares and maintains payroll records for the department and the Commission.
Prepares and processes quarterly billing on a time sensitive basis, processes supplemental billing as necessary, run quarterly reports, and maintain accurate billing records.
Calculates, prepares, and posts abatements to customer accounts as needed.
Records and processes liens and release of liens at the Registry of Deeds.
Attends regularly scheduled meetings, compose meeting minutes, and distribute, as necessary. Prepare the W/S agendas; distribution of necessary information with the agenda items to the W/S commission.
Attends Department Head meetings and any other meetings that may be necessary to represent the Water/Sewer Department.
Oversees the Senior Abatement applications by distributing applications and verifying qualifications to present to the Commission for approval.
Establishes rapport with public and others by developing good, cooperative working relationships.
Manages the implementation of wastewater and water meter billing as needed.
Updates Water and Sewer webpage with current information, applications, and policies. Posts Water and Sewer Commission meeting agendas and approved minutes.
Will be responsible for ensuring that all after-hour emergency calls are answered and directed to the appropriate person to handle the situation at hand.
Performs similar or related work as required, directed or as situation dictates.
Recommended Minimum Qualifications:
Education and Experience:
High School Diploma required, associate degree in business administration preferred, related field desirable; three to five years of progressively responsible office experience; or any equivalent combination of education and experience.
Knowledge, Ability and Skill:
Knowledge: Thorough knowledge of office procedures, practices, office equipment and terminology. Knowledge of applicable Massachusetts General Laws. Working knowledge of departmental operations as they relate to other town departments and offices.
Ability: Ability to organize time and to work independently to accomplish tasks. Ability to maintain detailed statistics, and records. Ability to maintain confidential information. Ability to compose correspondence and to prepare, and proofread reports as to form and logic flow. Ability to communicate effectively with the public, coworkers, other departments, officials, and other agencies. Ability to maintain accurate records. Ability to communicate effectively in written and oral form. Ability to manage multiple tasks in a detailed and organized manner
Skills: Effective leadership skills, and diplomacy in dealing with the public. Expertise and skill in utilizing computers and software to include, word processing, database, and spreadsheet applications. Proficiency in MS Word and Excel; Excellent customer service skills. Proficient written and oral communication skills as well as organizational skills.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimal physical effort required. Ability to operate a keyboard at efficient speed and sit at a computer for prolonged periods of time. Specific vision requirements include close vision and the ability to adjust focus. Ability to talk, hear, walk, stand, and sit. Occasionally required to bend, stoop, kneel and crouch and move boxes weighing up to 30 pounds.
(This job description does not constitute an employment agreement between the employer and employee and is used as a guide for personnel actions and is subject to change by the employer as the needs of the employer and requirements of the job change.)
Benefits include:
*Health Insurance -80/20 split
*13 paid holidays
*2 Weeks vacation after 6 months
*3 personal days after 6 months
*15 sick days per year
*Wellness program
*Many more benefits offered.