Director of Operations

About Us:

Avidex is a leading player in the audiovisual and IT integration industry, delivering cutting-edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced Director of Operations to join our dynamic team in the Southern California area.

What We Offer:

• Competitive compensation plan.
• Health, dental, and vision benefits.
• 401(k) retirement plan.
• 120 hours of PTO (accrued), 9 Paid Holidays and 1 Floating Holiday.
• 8 hours to volunteer on your favorite cause.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.

Position Summary:

The Director of Operations will oversee the management and operational efficiency of our technical services team and related operations. As a key member of the branch management team, this role is dedicated to refining processes that support sales and drive profitability. The Director will hire, engage, and lead a high-performance technical operations team, fostering an environment of excellence aligned with our business objectives. This includes increasing team engagement by embodying our cultural values and providing clear goals, mentorship, coaching, and opportunities for professional development. Success in this role requires leadership, professionalism, self-discipline, teamwork, attention to detail, follow-through, and strong communication skills.

Requirements:

• Bachelor’s degree or equivalent experience; a Master’s degree in Business Administration is preferred.
• 8+ years of experience managing and mentoring a technology delivery or service and support team.
• Must attain an AVIXA CTS certification within one year of accepting the position.
• Proficient in computer skills, including business applications and multiple operating systems.
• Proven success in hiring, training, motivating, and driving performance in a diverse, technical operations team, including systems integration and managed services personnel.
• Excellent communication skills, including active listening and effective presentation abilities.
• Demonstrated confident decision-making, strategic thinking, and advanced administrative skills.
• Strong overall knowledge of the AV/IT industry, including operational and administrative processes.

Responsibilities:

• Oversee branch operations performance, direction, leadership, and personnel management in collaboration with branch management.
• Partner with management to develop, refine, and implement strategies, plans, policies, procedures, practices, and standards that align with branch growth plans and business objectives.
• Diagnose complex technical and business challenges and implement creative solutions that leverage our capabilities to meet client needs.
• Develop, manage, monitor, and report on operational efficiency, focusing on supporting and growing sales and generating profits.
• Contribute to company growth by building and maintaining a strong professional network and participating in the recruitment and hiring of new employees.
• Conduct regular employee reviews, provide coaching, and implement training plans to foster continued professional development and create a motivating work environment.
• Act as the OSHA Safety Manager or delegate and manage this role for the branch.

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We value diversity and believe it contributes to our success as an organization.