Vice President of Operations

Description:

General Position Summary

AlffCo is a leading provider of comprehensive facility management solutions across the nation. With a commitment to excellence and a client-focused approach, we deliver innovative and sustainable solutions to meet the evolving needs of our clients. As we continue to grow, we are seeing a dynamic and results-driven professional to join our team as the Vice President of Operations.

As the Vice President of Operations, this role will oversee the daily operations of a specific region within ALFFCo. This person will be responsible for developing and implementing operational strategies, ensuring efficient service delivery, and fostering a culture of excellence. The VP of Operations will work closely with the COO to drive business growth, operational efficiency, and customer satisfaction.

Key Responsibilities:

Operational Leadership:

• Oversee the day-to-day operations of the organization, ensuring high levels of efficiency and effectiveness.
• Develop and implement operational polies, procedures and a best practice.
• Ensure compliance with industry standards, safety regulations and legal requirements.

Strategic Planning:

• Collaborate with the COO and executive team to develop long-term operational strategies aligned with the company’s goals.
• Identify opportunities for operational improvements and innovation.
• Lead initiatives to enhance service delivery, operational efficiency, and cost management.

Team Management:

• Lead, mentor, and develop a high-performing operations team.
• Foster a positive and inclusive work environment that encourages teamwork and professional growth.
• Conduct performance reviews and provide constructive feedback to team members.
• Implement and execute on building a world-class operations team for assigned region.

Financial Management:

• Develop and manage operational budgets, ensuring cost-effective operations.
• Monitor financial performance and implement strategies to achieve financial targets.
• Identify cost-saving opportunities and efficiency improvements.

Client Relations:

• Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
• Address and resolve client concerns and issues promptly and effectively.
• Develop strategies to enhance client retention and attract new business.

Performance Monitoring:

• Establish key performance indicators (KPIs) and metrics to measure operational performance.
• Regularly review and analyze operational data to identify trends and areas for improvement.
• Prepare and present operational reports to the executive leadership team.

Project Management:

• Oversee major projects, ensuring timely and successful completion within budget.
• Coordinate with various departments to ensure seamless project execution.
• Manage vendor and contractor relationships, negotiating contracts and ensuring service quality.

Innovation and Technology:

• Stay abreast of industry trends and technological advancements.
• Implement new technologies and systems to improve operational efficiency and service delivery.
• Promote a culture of innovation within the operations team.

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field. MBA or other advanced degree preferred. Equivalent work experience preferred.
• 10+ years in operational management, preferably in facility management or related industry preferred.
• Proven track record of successfully leading and managing large teams.
• Strong financial acumen and experience in budget management.
• Excellent communication, interpersonal, and leadership skills.
• Ability to think strategically and execute operational plans effectively.
• Proficient in the use of technology and software relevant to facility management operations.
• Strong problem -solving and decision-making abilities.
• Self-motivated and results-driven with a track record of meeting or exceeding targets.
• Ability to travel nationally as required.

Equal Opportunity Employer/AA/Vets/Disable

Disclaimer

This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. The incumbent may perform other duties and responsibilities at the sole discretion of Alff Construction Company.